Refund and cancellation policy

1\. How our plans work

Reports are digital products, paid once per floor plan, with no subscription. The free plan costs nothing. Basic (₹99), Premium (₹299) and Vastu AI (₹359) are delivered as soon as your payment succeeds.

2\. When we refund

• Your payment succeeded but the report did not unlock or generate and we could not fix it.
• You were charged more than once for the same plan.
• The plan could not be read and we could not produce a report \[after the support steps in section 4\].
• \[Any other case the business wants to include.\]

3\. When we do not refund

• The report was generated correctly and you changed your mind. \[Business decision: state whether a goodwill refund window applies.\]
• The report was based on a wrong North or an incorrect plan you provided. We will re-run it for you if you give us the right inputs.
• You did not like the Vastu verdicts. The report follows reviewed classical rules.

4\. How to ask for a refund

1. Write to \[support email\] or message \[WhatsApp number\] within \[number\] days of payment.

2. Include the phone number you used, the payment reference and a short description.

3. We will respond within \[timeframe\].

5\. How long refunds take

Approved refunds go back to the original payment method. The time depends on your bank or wallet; we start the refund within \[timeframe\] and it usually reaches you in \[period\].

6\. Consultations and webinars

\[Consultation fees: cancellation and rescheduling terms.\] The free webinar has no fee.

7\. Contact

Support: \[email\] · \[phone\]. Grievance officer: \[name, email\].